Archive for August 4, 2014

On The Endless Lowering of Expectations

Owing to my business travel to Hamburg during an auspicious time, I was able to get a free night in a swanky Hyatt hotel of my choice. As usual, I procrastinated. And then:

 


I see from your email that I earned 1 free night in the Hyatt Gold Passport® Endless Possibilities promotion, But I only have until July 31, 2014 to stay.

It’s not very “endless,” now, is it?

Is there any way to extend this?

Thanks,

Daniel McSweeney


Dear Mr. McSweeney,

I apologize for the issue faced by you.

Hyatt Gold Passport Global promotion, Endless Possibilities, which allows members to choose to earn either free nights or bonus points was already completed on 30 April 2014. However I have reviewed your account and see that you have earned a Complimentary night which can be redeemed before 31 July 2014 for any upcoming future dates for a category hotel between 1-4.

I may request you to kindly advise us the stay dates so that we can process your reservation.

Looking forward towards your reply.

Best Regards,

Suraj Varma
Hyatt Gold Passport Representative
Global Contact Centre

 


Thank you,

If the offer still stands, I would like to spend a night at the Hyatt Vineyard Creek Hotel and Spa Santa Rosa, either the 11th or 18th of October, 2014.

Please let me know if there is availability.

Thank you,

Dan McSweeney

 


Dear Mr. McSweeney,

Thank you for contacting Hyatt Gold Passport; I appreciate the opportunity to assist you.

I would like to assure you that the Endless Possibilities award has expired and I am unable to extend the award.

Please do not hesitate to contact us if you require any other assistance with your Hyatt Gold Passport account.

Best Regards,

Nagendra Rao (Mr.)
Hyatt Gold Passport Representative
Global Contact Centre

 


I contacted you on the 30th by email, is it possible to honor this?

Dan McSweeney

Res ipsa loquitur

 


Dear Daniel McSweeney,

Thank you for contacting Hyatt Gold Passport; I appreciate the opportunity to assist you.

I regret to inform you that the Endless Possibilities award has expired and I am unable to extend the award.

Please do not hesitate to contact us if you require any other assistance with your Hyatt Gold Passport account.

Best Regards,

Wendy Mascarenhas
Hyatt Gold Passport Representative

Global Contact Centre

 


She looked up at him with moistening eyes and set down her wine, “what about us? What about The Endless Possibilities.”

“They ended,” he said.

 


Dear Mr. McSweeney,

Thank you for contacting Hyatt Gold Passport; I appreciate the opportunity to

I would like to assure you that the Endless Possibilities award has expired and I am unable to extend the award.

Please do not hesitate to contact us if you require any other assistance with your Hyatt Gold Passport account.

Best Regards,

Nagendra Rao (Mr.)
Hyatt Gold Passport Representative
Global Contact Centre